We are looking for an experienced TIBCO EBX / MDM Support Engineer to join our team. The ideal candidate will have solid hands-on experience with the TIBCO EBX platform and a solid understanding of Master Data Management (MDM) principles.
Key Responsibilities
Provide L2 support, maintenance, and troubleshooting for existing TIBCO EBX applications.
Troubleshoot and resolve issues related to data quality, workflows, application functionality, and system performance.
Analyze production issues and perform root cause analysis to ensure timely resolution.
Coordinate with technical teams and business stakeholders to resolve incidents and support business requirements.
Monitor application performance and ensure the stability and availability of EBX-based solutions.
Work independently and manage assigned incidents/issues within defined timelines.
Maintain effective communication with stakeholders and provide regular updates on issue resolution.
Required Skills
Strong hands-on experience with TIBCO EBX.
Valuable understanding of Master Data Management (MDM) concepts and practices.
Experience in application/production L2 support.
Knowledge of data quality and EBX workflows.
Solid analytical, troubleshooting, and problem-solving skills.
Good stakeholder communication and coordination skills.
Ability to work independently and take ownership of issues.
Willingness to work in early morning and late evening shifts as required.
Preferred
Experience supporting enterprise MDM applications in a production environment.
Knowledge of SQL, data governance, and incident/problem management will be an advantage.