Responsible to achieve daily / weekly / monthly targets as specified by the BM
Maintain & follow grooming standards as specified in the SOP Manual
Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
Responsible to handle enquiries through Walk in, Telephonic, Email, City distribution channels
Ensure that customer is provided with complete details pertaining to the product & cost
6.Responsible for relationship building and servicing the city distribution channels 7.To maintain query turnaround time as per SOP
8.Initiate telesales calls for follow ups & closure of sales bookings
9.Responsible to coordinate with service team for post-sale process
10.Maintain Daily Sales Report
Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on recent offers
12.Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
Adhere to company policy and systems
14.Ensure zero monetary losses by cancellation of liabilities and timely collections 15.Ensure minimal risk related exposure for the organization by doing all necessary due diligence.
Ensure compliance to systems and process as per audit requirement.
Ensuring Business Losses are reduced.
18.Attending to customer escalations and resolving them in a timely manner.
Driving Incentive Programs and using them to motivate sellers and improve productivity
20.Identify current revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
Understanding the market and gaining competition insights and accordingly changing plans and strategy.