Role & responsibilities
Work with allocated KMBL call center unit to achieve the business targets
Day-to-day business follow up & business co-ordination with the floor manager & teams
Relationship management with Team leaders, Team managers & verification team
Planning business promotions for the call center activities
Track the performance of each officer, TL & team. Identify areas of concern & upskill via training & mock calls
Providing training to current joiner at KMBL & handhold them on product calls
Continuous tracking & achievement of parameters business health
Audit calls officer wise on daily basis. (script adherence, sale quality, clarity in communication etc.)
Investigate, follow up & resolve customer complaints within TATs




Doing customer calls for retail leads closure & BPOS transaction handling

Identify process gaps & work with various internal departments of KGI for resolution

Preferred candidate profile
Work Exposure: Candidate should have an exposure to call center sales setting in Insurance
Market Exposure: Candidate should have worked in Insurance market
Relationship Management Exposure: Candidate should have worked with distributors for sales deliveries

Language abilities: Hindi, English, Local Languages (Any)

📌 Unit Manager Mumbai
🏢 Kotak General Insurance
📍 Mumbai