Responsibilities
Respond to customer emails in a timely and skilled manner, addressing their concerns and providing accurate information.
Handle customer calls, both inbound and outbound, ensuring queries are resolved and customer satisfaction is maintained.
Provide assistance to customers through WhatsApp, responding to inquiries and resolving issues promptly.
Manage and resolve customer queries, complaints, and escalations, ensuring a positive customer experience.
Maintain accurate records of customer interactions, issues, and resolutions. Use Excel and other tools to generate reports and track performance metrics.
Assisting the guest in their queries/complaints/request via calls/CRM Tickets/Walk-In.
Managing guest escalations and providing timely resolution.





Communication & Knowledge • Communicating effectively with customers via phone, emails • Following SOP • Maintaining accurate customer interactions for follow ups • Having perfect product knowledge

Qualifications
Graduate in any related field.
Minimum 1 year of experience in the service industry, preferably in a customer support role.
Excellent verbal and written communication skills.
Proficient in computer applications, especially MS Excel.
Solid problem-solving skills with the ability to handle difficult situations and escalations effectively.

📌 Walk In Customer Support Executive Mumbai
🏢 Cordelia Cruises
📍 Mumbai