Job DescriptionJob Purpose
N
- n
- Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution. N
- Arrange customer appointments for issue resolution. N
- Process and track all CAM-related expenses across project sites. N
- Escalation management for CAM/WAP queries N
- Document maintenance and hygiene N

nRoles & Responsibilities
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- n
- Process bills andensure timely monthly reconciliations. N
- Coordinate with teams for timely and qualitative closure of customer issues. N
- Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals. N
- Prepare and document consumables and consumption details monthly. N
- Maintain all documentation and ensure audit compliance. N
- Prepare and maintain all systems AMCs, warranties, and condominium handover folders. N
- Ensure smooth client interaction, follow through on complaints,



and maintain detailed documentation. N
- Prepare PM work schedules and ensure follow-through for all relevant sites. N
- Distribute customer complaints to frontend personnel and ensure resolution within TAT. N
- Arrange customer availability and support frontend personnel in attending to complaints. N
- Handle all customer correspondence and provide timely updates. N
- Track project learningsand submit reports to HOD for analysis. N
- Take on additional tasks and learning opportunities as assigned by the HOD. N

n Qualifications
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- n
- DEE or BE Electrical N
- High integrity, commitment, and honesty. N
- Excellent communicationskills and tech-savvy. N
- Analytical mindset to generate insights from reports. N
- Solid adherence to processes and systems. N

📌 Cam Manager (India)
🏢 Gera Developments
📍 India