This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
This position is for the Manager of Global Advanced Services, HPE Networking.
We are looking for a people Manager, preferably experienced in managing bug scrub operations, service delivery management, customer success, remote consulting operations, TAC support operations, or release management.
Role and Responsibilities
Business:
Robust customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
Engage with global teams for effective coordination of the deliverables
Engage with Juniper Engineering with a keen desire to improve existing processes.
Engage with IT and manage in-house tools migrations and development projects.
Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
Participate in organization-wide quality initiatives with a vision to improve customer experience
People:
Hire and develop a team of enthusiastic engineers with robust analytical skills, Networking knowledge, and Juniper product expertise
Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
Ensure that employees have prospects to raise questions, concerns, and/or provide feedback
Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.