Overview:
Job Purpose
Responsibilities
Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees.
Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines.
Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors.
Monitor billing queues and shared inboxes, ensuring timely and skilled responses to customer inquiries.
Produce and distribute recurring billing status reports, metrics, and management summaries.
Interpret customer contracts and translate contractual terms into billing configurations and templates.
Identify and resolve billing discrepancies resulting from contract amendments, service changes, or system issues.
Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters.
Build relationships with customers and internal stakeholders including Sales, Finance, Legal, Operations,



and Corporate Systems.
Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement.
Maintain billing SOPs and process documentation.
Knowledge and Experience
Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field.
8+ years of billing, revenue operations, or finance experience.
2+ years of supervisory or people management experience.
Experience managing high-volume billing activities and diverse customer portfolios.
Advanced Excel including IF, Nested IF, VLOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas.
Solid analytical, problem-solving, and attention to detail skills.
Contract review and interpretation expertise.
Excellent verbal and written communication skills.
Solid customer service, stakeholder management, leadership, coaching, and team-building s

📌 Supervisor, Billing Hyderabad (India)
🏢 Intercontinental Exchange Holdings
📍 India