Key Responsibilities
Review client documents for accuracy, completeness, and compliance.
Prepare immigration forms, petitions, and supporting documentation.
Maintain case files and update case management systems regularly.
Communicate with clients to collect required information and provide case updates.
Coordinate with immigration attorneys, consultants, and government agencies when required.
Monitor changes in immigration laws and policies and implement necessary updates.
Resolve client queries professionally and maintain a high level of customer satisfaction.
Prepare reports on case status, turnaround times, and pending documentation.
Preferred Skills
Experience handling employment-based and family-based immigration cases.
Knowledge of immigration portals and document management systems.
Solid problem-solving and client relationship management skills.
Ability to work independently and collaboratively in a rapid-paced setting.
Key Competencies
Attention to detail
Time management
Documentation and record management
Client service orientation
Analytical thinking
Confidentiality and professionalism
Team collaboration
Performance Indicators (KPIs)
Documentation accuracy and compliance.
Client satisfaction and communication quality.
Case turnaround time.