Description

Roles & Responsibilities
To ensure the profitability of the account and each of the lines of business under his/her
charge, in such a way as to guarantee the achievement of the indicators specified in the previously established KPIs.
Provide in conjunction with the Account General Manager and Director of Operations, a
strategic direction and guidance for the proper functioning of the account; participate in the establishment of budgets, ensuring that each line of business meets the established budget.

Skills:
Leadership
Orientation to results
Negotiation skills
Internal and External Customer Orientation
Adaptability to change
Personnel Management
Attention to details
Analysis and Decision Making

Knowledge:
Microsoft Office
English - B2
Oral and written comprehension.
Adequate language use.
Supervision Techniques - Advanced
Quality Processes - Advanced
Customer Service - Advanced
Performance Assessments - Advanced
Knowledge of Call Center Operations - Advanced
Strategic Planning - Advanced




Knowledge of Call Center Operations - Advanced
Strategic Planning - Advanced

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their o

📌 Senior Operations Manager Noida
🏢 TELUS Digital
📍 Noida