Job Title: Customer Service Associate - Banking Voice ProcessJob Overview

Key Responsibilities
Customer Support: Handle inbound calls from customers regarding savings accounts, credit cards, loans, and other banking products.
Query Resolution: Assist customers with balance inquiries, mini-statements, fund transfers, and card blocking (hotlisting).
Accuracy: Provide precise information following the bank's standard operating procedures (SOPs) to ensure high-quality service.
Data Security: Maintain strict confidentiality of customer financial data and verify caller identity before sharing sensitive information.
Service Levels: Meet daily performance targets including Call Quality scores and Average Handling Time (AHT).
Experience: Freshers are welcome. Previous experience in a BPO or banking environment is a plus.
Language Skills:Average English (ability to understand and speak clearly) + Fluency in a regional language (Hindi/Marathi/Kannada/Telugu, etc., as per location).




Skills:
Basic computer and keyboard skills.
Strong listening skills and a polite telephone manner.
Ability to remain calm when dealing with frustrated customers.

Salary & Benefits
Annual CTC:₹2.25 LPA (Fixed).
Take-Home: Approximately ₹15,000 - ₹16,500 per month (depending on PF and PT deductions).
Shift: Day shifts for females; Rotational shifts for males (as per industry standards).
Advantages: Statutory advantages (PF, ESIC), plus performance-based monthly incentives.

Job Types: Full time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:
Provident Fund

Education:
Bachelor's (preferred)

Language:
English (required)
Hindi (required)

Location:
Vadodara, Gujarat (required)

Work Location: In person

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