Did you know KONE moves over one billion people every day? We employ over 60,000 specialists in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.
Job Title:
Executive Maintenance / Senior Executive Maintenance

What will you be doing?

Customer Relationship Management
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
Accountable for equipment safety and performance




Accountable for managing the site environment during service operations
Accountable for identifying site risk, and communicate them to his supervisor
Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations
Accountable for the end-users and the site safety
Accountable for the secure working environment
Responsible for secure working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
Responsible for effectively planning his workload, in conjunction with the service supervisor
Accountable for raising sales lead to his supervis

📌 Executive Maintenance Patna
🏢 Kone
📍 Patna