Kokokiwi is looking for an Operations Admin to manage daily operations and coordinate between different teams including IT, Sales, Customer Support, and Driver Operations.
Responsibilities:
Coordinate with IT team regarding app issues, updates, and current requirements.
Coordinate with Sales team for onboarding and operational support.
Monitor customer complaints and support tickets.
Follow up on pending tasks with different departments.
Maintain operational reports and records.
Assist in KYC verification and document management.
Monitor daily business activities and service quality.
Prepare daily and weekly updates for management.
Handle escalations and ensure timely resolution.
Support overall administrative and operational activities.
Requirements:
Graduate in any field.
Positive communication and coordination skills.
Ability to handle multiple tasks and teams.
Problem-solving mindset.
Prior experience in operations, administration, customer support, or coordination is preferred.
Key Skills:
Administration
Operations Coordination
Team Communication
Excel & Google Sheets
Reporting & Documentation
Customer Support Coordination