Role & responsibilities

Answer inbound calls and assist customers with their

Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about recent products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Skills Required:
Excellent verbal communication skills
Ability to comprehend, capture as well as interpret basic customer information
Robust customer service focus
Knowledge of Banking / Credit cards preferred

Language : Hindi (compulsory)& English Work Timings : Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm).

Candidates need to be proficient in language capabilities and need to explicit the written aptitude exam scoring 40 out of 50. Education: Graduates (Any stream).

📌 Walk In Phone Banking Officer Chennai (India)
🏢 IndusInd Bank
📍 India