Job Requirements
Role Summary

The Program Manager - HDS ITR Engineering is responsible for leading the end-to-end delivery, growth, and strategic development of the HDS Inquiry-to-Remittance (ITR) Engineering portfolio. The role oversees Accessories Design Engineering and Agile & Core ITR Upgrade teams, ensuring delivery excellence (KPI Milestones), customer satisfaction, operational efficiency, and business growth while fostering a high-performance engineering culture.

Key Responsibilities

Program Leadership
Lead the HDS ITR Engineering program across Accessories Design Engineering and Agile & Core ITR Upgrade portfolios.
Ensure delivery excellence with focus on Quality, Cost, Delivery, and Customer Satisfaction.
Drive execution against program KPIs including OTD, FTQ, Productivity, Utilization, and Cost of Poor Quality (CoPQ).
Provide governance through regular operational reviews, risk management, and stakeholder engagement.

Business Growth
Identify and pursue growth opportunities within existing customer accounts.




Drive upselling and cross-selling prospects by expanding engineering scope and value-added services.
Collaborate with Sales, Delivery, and Customer Leadership to develop account growth strategies.
Support proposal development, solution definition, effort estimation, and customer presentations.
Develop business cases for recent capabilities and strategic investments.
Customer Engagement
Build trusted relationships with customer engineering leaders and key stakeholders.
Act as the primary escalation point for delivery and technical issues. And close the actions with plan
Drive customer satisfaction through proactive communication and value creation.
Represent the organization during customer reviews, strategic workshops, and governance meetings.

People Leadership
Lead, mentor, and develop multidisciplinary engineering teams.
Build a high-performance culture focused on ownership, accountability, collaboration, and inn

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