- Provide IT support including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
- Co-ordination with engineers and user.
- Providing desk side support for local users and remote assistance for users.
- Monitor, track and respond to customer satisfaction survey responses.
- Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
- Should have valuable knowledge into Hardware Support (Printer, System Assembling and Disassembling) and Network Support
- OS Troubleshooting, Outlook Troubleshooting and Configuration
- Should have good communication and technical knowledge.
📌 Desktop Support Engineer (Naidupeta)
🏢 Progressive Techserve
📍 Naidupeta
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