- Manage supply-demand alignment to ensure seamless service delivery
- Coordinate within the Operations team to maintain smooth workflows
- Track operational changes and communicate updates clearly to relevant teams
- Support internal teams during high-volume or peak operational hours
Customer Handling
- Act as the first point of contact for customer issues and escalations
- Provide prompt, transparent, and empathetic responses to the internal team.
- Coordinate with clinical, operations, and support teams for quick resolution
- Ensure a high-quality customer experience at all touchpoints.
Process & Ticket Management
- Handle and resolve operations tickets within defined timelines
- Maintain accurate tracking and documentation of issues and resolutions
- Identify recurring issues and proactively suggest process improvements
Cross-functional Collaboration
- Work closely with Clinical and Operations teams to align on priorities
- Assist in implementing operational improvements and new processes
- Support the team during launches, pilots, and process transitions
📌 Operations Associate (Nagpur)
🏢 Fix Health
📍 Nagpur
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