Job Summary

Job Purpose: To supervise day-to-day warehouse operations, ensuring safe, accurate, and effective execution of inbound, outbound, inventory, and value-added services while meeting customer requirements, productivity targets, and compliance standards.

Location: Bengaluru

Qualifications

- Graduate in any discipline.
- 5-7 years of experience in warehouse, logistics, or supply chain operations.
- Experience in WMS, SAP, or similar warehouse systems preferred.

Key Responsibilities

Operational Management

- Supervise daily warehouse operations including inbound, outbound and VAS activities.
- Ensure timely completion of receiving, put-away, picking, packing, dispatch, and inventory transactions.
- Monitor productivity and throughput against defined targets.
- Ensure adherence to customer SOPs and operational procedures.

Team Management

- Lead and manage warehouse associates and floor staff.
- Allocate manpower effectively based on operational priorities.
- Conduct daily briefings and shift handovers.
- Monitor attendance, discipline, and employee performance.

Customer Service & Compliance

- Ensure customer SLAs and KPIs are achieved.
- Support customer visits, audits, and operational reviews.
- Maintain documentation and records as per contractual requirements.

Safety & Quality





- Ensure compliance with safety standards and warehouse regulations.
- Conduct regular safety observations and toolbox talks.
- Support 5S implementation and continuous improvement initiatives.
- Drive a zero-incident and zero-damage culture.

Reporting & MIS

- Prepare daily operational reports and KPI dashboards.
- Track productivity, throughput, attendance, OT, and service levels.
- Escalate operational issues and risks to management in a timely manner.

Key Performance Indicators (KPIs)

- Throughput Achievement
- Order Fulfilment Accuracy( 99%)
- On-Time Dispatch (99%)
- Productivity Tracking
- OT Control
- Customer SLA Compliance (100%)
- Safety Compliance (Zero LTI)
- Audit Compliance Score
- Damage and Shrinkage Control

Required Skills

- Warehouse Operations Management
- Manpower Planning
- Team Leadership
- SAP
- Problem Solving & RCA
- MS Excel and Reporting
- Communication & Coordination
- Continuous Improvement

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Supervisor - Operations (Bengaluru)
🏢 APM Terminals
📍 Bengaluru