Key Responsibilities:Serve as the primary point of contact for escalated customer issues and inquiries.Manage and resolve complex customer complaints and concerns in a timely and effective manner.Liaise with other teams (e.g., support, product, technical, and management) to ensure that customer issues are resolved promptly and to the customer’s satisfaction.Track, monitor, and follow up on escalated cases until resolution, ensuring explicit communication throughout the process.Provide detailed feedback and reports on recurring issues and trends to improve customer support processes.Maintain a deep understanding of our products and services to offer informed solutions.Develop and maintain robust relationships with key customers to foster loyalty and retention.Identify opportunities to improve customer support and drive initiatives to enhance customer satisfaction.
Pay: ₹18,000.00 - ₹23,000.00 per month
Advantages:
Provident Fund
Work Location: In person
📌 Cse Customer Support Executive Gurugram (India)
🏢 ONE ZONE HR SOLUTIONS
📍 India
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