Job description

Company and advantages
Job ID
PRODU019600
Employment Type
Regular
Work Style
in office
Location
Pune City,India
Role
Product Support Representative III

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
As a Product Support Specialist in Customer Success, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool.



Your work will play a key role in providing timely solutions to our customers’ reporting needs by using a consultative and troubleshooting approach.
Responsibilities:
Manages case queues and establishes case priorities in accordance with client service level agreements
Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions
Educates and trains customers on resolution [best practices] and workarounds to create self-sufficiency
Accurately documents case activity and follows through with commitments
Collaborates with internal partners to expedite and champion customer needs
Participates in product testing and provides feedback on analysis
Mentors and trains new team members
Participation in on-call rotations may be required to provide occasional after-hours support

Shift: 6:30 PM- 3:30 AM IST
Basic Qualifications:
Bachelor’s Degree or equivalent work experience
2+ years’ experience in a fast-pac

📌 Product Support Representative Iii Pune
🏢 UKG (Ultimate Kronos Group)
📍 Pune