Job Description

JOB DESCRIPTION

SECTION I: BASIC INFORMATION ON THE ROLE

Position Name

Manager - Application Lead / Assistant - Business Applications

Function

Information Technology

Line of Business

Corporate

Grade

D1

Reporting to

Functionally

Administratively

CTO

CTO

Roles Reporting into

No. of employees

Role Description

SECTION II: JOB SUMMARY

SECTION III: DO - KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLE

Perspective

Responsibility

Strategic

NA

FinancialCustomer
Coordinate with users and internal IT teams for configurations, enhancements, and integrations.
Assist the CTO in tracking deliverables, risks, and dependencies across systems to ensure timely completion.Internal Process/Internal Process/Operations
Develops and maintains controls and procedures to ensure that the IT support processes are efficiently run and are effective
Ensures that all Technical Support staff is aware of, and complies with, all IT Support, IT delivery and service management processes
Participate in requirement gathering, testing, rollout,



and user training.

Learning & Development
Excellent project coordination, vendor management, and reporting skills.
Exposure to EPC or energy/manufacturing business settings preferred.

SECTION IV: DELIVER - KEY OUTPUTS / RESULTS FROM THE ROLE

Key Performance Indicators (KPI) What are the measurable indicators for the role?

Measurable Deliverables
Internal customer satisfaction with IT support services
Compliance to SLAs for resolving IT issues
Adherence to the IT budget

SECTION V: DISPLAY - KNOWLEDGE & SKILLS

In this section, please mention the qualification, technical skills and capabilities which are essential to execute the role. It may be a reflection of your own qualification and skills

Qualification and technical skills required to execute the role. Please mention any functional knowledge. E.g. PhD in xyz

Qualifications
Bachelor’s/Master’s in Engineering, Computer Science, or related fie

📌 Manager Kolkata (India)
🏢 SPML Infra
📍 India