Job Description
Scale Labs is hiring a full-time Customer Success Manager for one of its clients in Delhi.

nThe role involves handling customer communication, resolving queries promptly, and ensuring a warm and seamless customer experience.
n This is a full-time, in office position. Freelancers should not apply.
nThis role is ideal for someone who is an excellent communicator, highly organized, patient, proactive, and comfortable handling customers across multiple communication channels.
n Responsibilities:
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- Handle customer calls, DMs, emails, and WhatsApp communicationn
- Respond to customer queries related to products, orders, exchanges, and deliveriesn
- Follow up with customers and help convert abandoned cartsn
- Provide a warm, prompt, and seamless customer experience across every interactionn
- Understand customer concerns patiently and proactively provide appropriate solutionsn
- Coordinate with internal teams to resolve customer concerns and ensure timely closuren
- Follow up on pending orders, delivery updates, exchanges, and other customer requestsn




- Maintain professionalism, patience, and attention to detail in every customer interactionn
- Maintain accurate records of customer conversations, queries, and follow-upsn
- Identify recurring customer concerns and communicate relevant feedback to the internal teamn

n Requirements:
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- Excellent communication skills in English (written and verbal)n
- Strong customer handling and relationship management skillsn
- Highly organized with strong attention to detailn
- Patient, proactive, and solution-oriented approachn
- Comfortable handling customer communication across calls, DMs, email, and WhatsAppn
- Ability to handle multiple customer queries and follow-ups efficientlyn
- Strong coordination skills and ability to work with internal teamsn
- Professional and empathetic approach towards customer interactionsn
- Prior experience in customer success, customer support, custome

📌 Customer Success Manager (New Delhi)
🏢 Scale Labs
📍 New Delhi