Job DescriptionWe are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.
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nResponsibilities
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- Respond to customer inquiries via phone, email, chat, and SMS N
- Resolve delivery, shipment, and service-related issues promptly N
- Coordinate with Operations, Dispatch, and Driver teams N
- Track and update support tickets until resolution N
- Escalate critical issues to the appropriate teams N
- Maintain accurate customer records and interaction logs N
- Meet service level agreements (SLAs) and quality standards N




- Identify opportunities to improve customer experience and processes N

nRequirements
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- 1–3 years of experience in US customer support, customer service, or call center operations is Mandatory N
- Excellent verbal and written English communication skills N
- Robust problem-solving and multitasking abilities N
- Comfortable using CRM and customer support tools N
- Proficiency in Microsoft Office or Google Workspace N
- Willingness to work rotational shifts, including US business hours N

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nPreferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive (Karnataka)
🏢 Phox Health
📍 Karnataka