Roles and Responsibilities
Diagnose and resolve portal issues.
Record issues, solutions, and maintain IT support logs.
Assist staff with basic IT usage and promote cybersecurity best practices.
Work with external service providers for upgrades or specialized issues.
Regularly check systems to reduce downtime and ensure smooth IT operations.
Provide trainings to staff.
Initiate requirement gathering communication with the relevant stakeholders.
Any other work may be assigned based on the business requirements.
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT Support Specialist / IT Helpdesk / Call Center Tech Support.
Solid knowledge of Windows and macOS operating systems and operations of various portals.
Robust problem-solving, communication, and interpersonal skills, with the ability to support non-technical staff effectively.
Ability to work independently and manage multiple tasks in a quick-paced, dynamic environment.
Preferred Qualifications
Experience working in educational institutions, multi-campus organizations, or large office environments.
📌 It Support Specialist Lucknow (India)
🏢 City Montessori School
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.