Customer Success — AskCruz (Remote) GFC Intelligence
About the role AskCruz is an AI operating system for industrial and distribution businesses, live with clients like 3GM Steel and Sabre Alloys. We're hiring a Customer Success Manager to own the relationship after the deal closes — making sure clients actually adopt AskCruz, get value fast, and renew. At this stage, retention and expansion are as important to our growth as recent sales, so this is a high-ownership seat, not a support-ticket role.
What you'll do
Own onboarding for new AskCruz clients — get them live, adopted, and seeing value quickly
Build and maintain relationships with client stakeholders post-sale, from day-to-day users to decision-makers
Monitor account health, usage, and satisfaction, and flag churn risk early
Run regular check-ins and business reviews, translating client feedback into product and account priorities
Coordinate with the founder and product team on escalations, feature requests, and renewal/expansion conversations




Maintain accurate account records — status, open issues, renewal dates, expansion opportunities
What we're looking for
2+ years in customer success, account management, or client-facing roles for a B2B/SaaS or software product
Comfortable owning a client relationship end-to-end, not just responding to tickets
Strong written and verbal communication — you'll be the primary voice clients hear between sales and support
Organized and proactive — you catch account risk before it becomes a churn conversation
Comfortable in a fast-moving, early-stage environment with a small client base where every account matters
Nice to have
Experience with industrial, manufacturing, or distribution clients
Familiarity with ERP or operational software implementations
Comfortable working directly with AI tools as part of daily workflow
Compensation ₹50,000–₹1,00,000/month

📌 Customer Success (Moradabad)
🏢 Ask Cruz
📍 Moradabad