We are seeking a seasoned Lean and Transformation Lead to elevate service
delivery performance and drive enterprise-wide process excellence This role will
be instrumental in optimizing delivery operations, embedding digital
capabilities, and fostering a culture of continuous improvement across finance,
risk, and advisory functions.

The ideal candidate combines deep Lean Six Sigma expertise with hands-on
experience in service delivery management, process mapping, and
technology-enabled transformation.

Responsibilities:

Service Delivery Excellence
Own and enhance service delivery frameworks across consulting support
functions
Monitor and improve delivery KPIs such as SLA adherence, turnaround time, and
quality metrics
Partner with delivery leads to identify performance gaps and implement
corrective actions
Drive client-centricity and operational agility across service lines

Process Mapping & Optimization
Lead detailed process diagnostics using SIPOC, swimlane diagrams, and value
stream mapping
Identify inefficiencies, redundancies,



and automation prospects across
delivery workflows
Standardize and document best-in-class processes for scalability and
compliance

Technology Enablement
Partner with digital teams to implement automation solutions (e.g., RPA,
low-code platforms, workflow orchestration)
Leadership: Inspiring and motivating teams, fostering a positive work
setting, and setting clear performance expectations.
Communication and Stakeholder Management: Excelling in verbal and written
communication to effectively interact with stakeholders at all levels,
actively listening to client requirements, and conveying information clearly.
Problem-Solving and Decision-Making: Solid analytical skills to identify
problems early and develop effective solutions while considering potential
impacts on stakeholders and project outcomes.
Customer Focus: Prioritizing customer satisfaction, actively seeking
feedback, and continuousl

📌 Director, Operations New Delhi
🏢 Kroll
📍 New Delhi