What You'll Be Doing:
Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
Handle all issues with diplomacy, tact, and respect.
Provide quality service to clients through thorough knowledge of products and services.
Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
Enter data into computer database system.
Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
Build solid relationships with Team Leader, and team members.

What We Expect You To Have:
Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
Proficient in Customer service.
Knowledge of record management procedures & processes (is a plus)
Experience of at least 3 years Operations Center,



service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
Effective analytical, problem-solving, and decision-making skills
Effective organizational skills
Ability to access and research multiple sources of data.
Must pass pre-hire exam with 90% or higher.
Ability to multitask and work under pressure.
Strong attention to detail and critical thinking skills
Must be able to effectively resolve problems and be effective in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
Must be able to work in a team oriented, high demand and quick paced environment.
Clear and effective communication skills in English.

📌 Process Analyst Vadodara
🏢 Etech Global Services
📍 Vadodara