Overview -
Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through cutting-edge and streamlined technology solutions, this energetic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool.
The IT Specialist, Enterprise Technologies will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infrastructure build-out.



Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed.

Description
Responds to requests for technical assistance in person, via phone, and/or electronically.
Diagnoses and resolves desktop, hardware and software/Applications issues.
Researches questions using available information resources.
Advises user on appropriate actions
Manage personal and team ticket queue.
Redirects problems to appropriate resources.
Identifies and prioritizes situations requiring urgent attention
Documents resolutions and updates knowledgebase
Determine whether problem is caused by hardware such as a headphone, modem, printer, cables, external device or telephone
Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.
Analyse and evaluates incident reports and make

📌 Senior Information Technology Specialist Chennai (India)
🏢 PowerSchool India
📍 India