Role Overview:
Lead relationship management with CSR partners, philanthropic clients, and implementation stakeholders. Combine strategic thinking with hands-on execution to enable impactful partnerships and social innovation.
Responsibilities
Client Engagement & Relationship Management
Act as primary point of contact for assigned CSR and philanthropic clients.
Understand client goals and align CSRBOX services to deliver measurable value.
Ensure timely execution of deliverables, reporting, and feedback loops.
Build and maintain long-term relationships through proactive communication and support.
Partnership Onboarding & Support
Manage onboarding processes for recent CSR and non-profit partners.
Conduct orientation sessions and provide training to client and partner teams.
Offer ongoing operational and content-related support for effective engagement.
Platform & Operations Coordination
Oversee content uploads, stakeholder data management, and system-level coordination.
Collaborate with tech and operations teams to resolve issues and improve efficiency.
Track engagement and project updates to maintain accurate client and partner records.
Content Coordination & Development
Curate high-quality partner content including project briefs, case studies, and reports.
Work with content and impact teams to ensure accuracy and relevance.
Regularly update partner portfolios and communication materials.
Internal Coordination & Communication
Liaise with tech, communications, research, and program teams for client needs.
Prepare decks, reports, and documentation for client reviews and impact updates.
Facilitate review meetings, presentations, and client feedback sessions.
Data Tracking & Reporting
Use CRM and analytics tools to track engagement metrics and trends.
Generate performance reports and dashboards for internal and external stakeholders.
Provide data-driven recommendations for client servicing and engagement improvements.