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Key Responsibilities:
Customer Support: Provide timely and accurate technical assistance via phone, email, or chat, effectively resolving customer inquiries and issues.
Troubleshooting Diagnostics: Identify, diagnose, and resolve hardware and software issues, investigate root causes, and implement effective solutions.
Product Setup Configuration: Assist customers in setting up and configuring products, ensuring smooth onboarding and seamless integration into their systems.
CRM Management: Maintain accurate records of customer interactions, technical issues, and resolutions within the CRM system to track issue resolution and improve service efficiency.
Collaboration: Work closely with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open support tickets.
Customer Education: Educate customers on product features, troubleshooting methods, and best practices, empowering them to independently resolve common issues.
Solution Testing: Test and verify solutions to ensure complete resolution and customer satisfaction.




Documentation: Contribute to the creation of FAQs, knowledge base articles, and training materials to enable customers to access self-service resources.
Continuous Learning: Stay informed about product updates, software changes, and industry trends to enhance customer support capabilities.

Qualifications:
Experience: Proven experience in technical support or customer-facing roles, preferably in the tech or IT sector.
Technical Knowledge: Robust understanding of computer systems, software, hardware, and troubleshooting techniques.
Problem-Solving: Excellent diagnostic and problem-solving skills, with the ability to resolve complex technical issues.
Communication Skills: Ability to explain technical concepts clearly to non-technical customers, ensuring clarity and understanding.
Customer Focus: Robust verbal and written communication skills, with an emphasis on customer satisfaction.
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📌 Technical Support Executive Chandigarh
🏢 Cogniter Technologies
📍 Chandigarh