Key Responsibilities
Serve as the primary point of contact for customers, addressing technical queries and product-related concerns.
Troubleshoot customer issues and work closely with the QA and development teams to resolve bugs and improve product stability.
Conduct manual and automated testing to replicate customer scenarios and provide technical validation.
Lead customer onboarding , guiding through setup and adoption while sharing best practices.
Assist in User Acceptance Testing (UAT) and provide valuable customer-centric insights to internal teams.
Collect and analyze customer feedback , and collaborate with product managers to inform roadmap decisions.
Create knowledge base content and contribute to customer self-service resources .