What You'll Be Doing:
Troubleshooting all information technology issues, including software, hardware, and networking
Provision, deprovision, and audit access rights for all company resources
Assist in the management of Active Directory information, ensuring accuracy and regular updates
Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
Follows up with end-users to ensure that inquiries are resolved within established SLAs
Logs and tracks inquiries using a ticketing system while maintaining history records
Documents and maintains workflows utilized in successful issue resolution
Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort




May provide leadership and work guidance to less experienced personnel
Mainly Tier 1, partly Tier 2 Support Level
Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have:
Experience of networking fundamentals, mainly TCP/IP
Windows and Mac OS hardware/software experience
Microsoft Office knowledge, very knowledgeable with Excel in particular
Active Directory management experience a plus, but not required.
Virtual Machine deployment and management
Wireless technologies and protocols know-how desirable
VPN technologies (IPsec and SSL)
Relevant technical certification is highly desirable
Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
Be a Team player
Adaptable attitude, reliable
Netw

📌 It Helpdesk Technician Gandhinagar (India)
🏢 Etech Global Services
📍 India