Roles & Responsibilities:
Proof of Concept (POC) Management
Drive and complete the POC process for newly onboarded customers.
Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.

Customer Onboarding & Training
Conduct training sessions for current and existing customers to ensure effective platform adoption.
Customize training programs according to customer profiles to maximize engagement and usability.

Customer Engagement & Business Reviews
Lead Monthly Business Review (MBR) meetings with customers to track progress and identify opportunities.
Proactively identify customer needs and explore cross-selling and up-selling prospects .

Reactivation of Dormant Accounts
Identify and engage with dormant or inactive customers to understand inactivity reasons.
Develop and execute tailored reactivation plans to revive business relationships.

Customer Support & Issue Resolution
Act as the primary point of contact for customer queries, requests, and escalations.
Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.

📌 Executive / Consultant/ Analyst Pune
🏢 Biofuelcircle
📍 Pune