What You'll Be Doing:
This position is responsible for providing risk management on the sales/reservations side of our company
Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
Ensure data completeness, correctness and concurrency of data
Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present setting
Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
What We Expect You To Have:
2+ years of experience in risk management
1-year Analytics/Data Analysis Experience
Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
Understanding of end-to-end Reconciliation Control process for Merchant Operation.
Identify the opportunities of revenue recovery
Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
Excellent interpersonal, verbal and written skills
Customer Service (Voice) experience is plus
Process re-engineering and improvement
Candidates have chargeback knowledge will be a value add
Salesforce knowledge is an added advantage
Ability to maintain performance in a rapid and ever-changing work workplace
Ability to learn quickly and make on-the-spot decisions with limited information
Demonstrated ability to meet deadlines, complete key time sensitive tasks & adapt quickly to last minute changes
-