Candidates should have valuable communication and basic calling skills, as the role will primarily involve handling customer queries over calls.
Should be comfortable with basic email writing.
Should have basic Excel knowledge, including data entry, updating trackers, and maintaining records.
The role will involve customer query resolution, follow-ups, and coordination with relevant teams to ensure timely closure.
Candidates should be comfortable with rotational shifts, including night shifts, as required.
Should be comfortable working in a fast-paced workplace and handling multiple customer queries simultaneously.
Candidates should have good problem-solving and follow-up skills and be able to take ownership of assigned queries until closure.
Attention to detail is significant,



as they may need to update trackers, maintain records, and ensure accurate information is shared with customers.
Basic computer proficiency and the ability to work on multiple systems/tools should be sufficient.

Prior experience in customer support, calling, control tower, operations, BPO/contact centre, logistics, or coordination roles can be considered an added advantage.

Overall, we are primarily looking for candidates with valuable communication, basic calling, customer-handling, email, and Excel skills. No highly specialised technical skill set is required for this role.

📌 Customer Care Executive Gurugram
🏢 Battery Smart
📍 Gurugram