WHAT YOU'LL BE DOING:
Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE.
Familiarity with implementation of IP Telephony and Dialer applications.
Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system.
CTI solution design, development and maintenance
Integration of various CTI solutions to the contact Centre architecture
Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc.
Call Control Scripts development and enhancement
Administration of management tools
Creation and maintenance queries (SQL knowledge required)
Generation of historical and real time database reports
Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response),



Call Center and data base integration with the CTI infrastructure.

WHAT WE EXPECT YOU TO HAVE:
Bachelor's degree from four-year college or university preferred and at least 2 years' experience in the field or a related area; or equivalent combination of education and experience.
Complex voice network design and numbering plans for multiple locations
Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
Computer Telephony Integration (CTI)
Complex call centre configurations
VoIP Trunking (SIP / H.323)
Dialer
SQL
TURN/STUN Protocol
WebRTC
Windows Server Failover Cluster
Call Accounting
Telephone Wiring
IVR/VRU
Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM settings

Certification fr

📌 Cti Administrator Gandhinagar
🏢 Etech Global Services
📍 Gandhinagar