Job description:
Manage the CRM platform (e.g., WATI, ZOHO etc.), ensuring data accuracy and completeness.
Develop and execute CRM campaigns for lead generation, customer retention, and engagement.
Handle Client/Student feedback and contribute to improving customer experience.
Analyze Client/Student data and behavior to identify trends and prospects.
Segment Client/Student data for targeted communication and offers.
Collaborate with marketing, sales, and customer support teams to streamline customer journey mapping.
Monitor and report on the effectiveness of CRM strategies and campaigns.
Ensure compliance with data privacy regulations (e.g., GDPR).
Manage approximately 60–80 calls per day, including current calls and follow-ups.
Make outbound calls to leads generated through webinars, events, marketing campaigns, referrals and other channels.
📌 Customer Relations And Sales Executive Noida
🏢 Overbooked Academy
📍 Noida
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