Drive sales, ensure operational excellence, deliver superior customer experience, and manage team performance to achieve business targets.
Key Responsibilities
Achieve sales, PICS, SAV, and FC enrollment targets.
Deliver high customer satisfaction (Mystery Audit & feedback management).
Control CCA attrition and resolve employee issues on time.
Ensure SOP compliance, store readiness, and VM standards.
Monitor cash handling, reports, and process adherence.
Maintain team schedules, punctuality, and productivity.
Drive training, skill development, and performance improvement.
Achieve CCA productivity and Private Label sales targets.
Success Measures
Sales vs budget achievement
Audit & SOP compliance scores
Customer satisfaction scores
Team productivity & attrition
📌 Department Manager Bengaluru
🏢 Shoppers Stop
📍 Bengaluru
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