Key Responsibilities
Outbound & Inbound Calls: Dial potential clients using prepared scripts or answer incoming consumer inquiries.
Lead Generation & Sales: Explain product features, gauge interest, and pass qualified leads to the closing team.
Data Management: Update call notes, customer details, and follow-up schedules in the company’s CRM system.
Target Achievement: Meet daily or monthly quotas for call volume, conversions, and issue resolutions. [1, 2, 3, 4, 5, 6]
Requirements & Skills
Education: High school diploma or equivalent (graduation is preferred for advanced roles).
Communication: Explicit verbal skills and active listening abilities.
Technical Literacy: Basic computer proficiency and familiarity with CRM software.
Resilience: Patience and a qualified attitude when handling rejections.
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