VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
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Key Responsibilities
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- Customer Query Management:
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Respond to all customer queries on WhatsApp & Instagram promptly and professionally
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- Abandoned Cart Recovery:
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Follow up with customers to recover abandoned carts and improve conversion rates
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- Online Sales Conversion:
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Engage with customers, recommend products, and close sales through personalized interaction
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- COD Order Confirmation:
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Call and confirm COD orders before dispatch to reduce RTO
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- Payment Tracking:
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Track and update all payments received via website and WhatsApp
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- Returns & Alterations:
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Coordinate return pickups and manage alteration requests efficiently
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- RTS (Ready to Ship) Updates:
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Ensure all prepared orders are marked Ready to Ship in the system
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- Reporting:
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Share weekly reports on sales, conversions, returns, and customer interactions
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Requirements
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- 1–4 years experience in CRM, online sales, or customer handling
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- Solid communication skills (English & Hindi; Bengali is a plus)
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- Experience with WhatsApp/Instagram customer handling
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- Organized, responsive, and sales-oriented mindset
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What We’re Looking For
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- Someone who is fast, reliable, and customer-first
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- Comfortable handling multiple chats and follow-ups daily
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- A problem-solver who can coordinate across teams (sales, warehouse, logistics)
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- Interest in fashion / luxury / D2C brands is a plus
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