We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
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Key Responsibilities
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- Handle inbound customer interactions via chat with professionalism and empathy.
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- Understand customer issues and provide accurate and timely resolutions.
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- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
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- Document chat interactions clearly and accurately in internal systems.
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Required Qualifications
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- 0–2 years of customer service experience (chat support preferred).
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- Robust written communication skills in English.
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- Ability to manage multiple chat conversations simultaneously.
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Preferred Qualifications
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- Prior experience in chat-based customer support.
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- Exposure to healthcare, insurance, or managed care processes.
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- Familiarity with CRM tools or chat platforms.
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- Excellent typing speed and accuracy.
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Educational Background Eligibility
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Process only candidates with the following qualifications:
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- B.Sc.
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- B.Com.
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- B.A.
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- MBA
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Typing Test
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TypingTest.com – Complete a 60-second Typing Test.