India | Remote | Full-time
UK business hours
EHR / EMR / HIS | Clinical Workflows | Implementation | Client Ownership

Take healthcare clients from workflow discovery to go-live, and continue owning them afterwards

Script Assist is looking for an experienced EHR Implementation Project Manager with deep, hands-on knowledge of configurable healthcare software.

We are looking for someone who has personally taken healthcare customers through the journey from:
workflow discovery → requirements → configuration → implementation → testing → training → go-live → post-implementation optimisation

and who is comfortable remaining a key client owner once the system is live.
This is not a generic project-management role.

We need someone who understands the EHR / EMR / HIS itself deeply enough to understand how a customer should use it, how workflows should be configured and what is actually causing a problem.
The ideal person is:

An EHR implementation expert who knows the product deeply and can manage the client — not a project manager who only manages timelines.
About Script Assist Script Assist is building the operating system for next-generation private healthcare in the UK.
Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month .
We are expanding into additional areas of private healthcare including:
ADHD
Weight management
Longevity
Specialist private medicine
Other complex treatment areas
Our platform supports complex healthcare workflows across:
Patient onboarding
Clinical consultations
Scheduling
Prescribing
Repeats
Pharmacy
Dispensing
Inventory
Payments
Operational workflows
Patient communications
Reporting
Integrations
Every customer operates slightly differently.
The role is about understanding those differences and helping each customer use the platform successfully.

What you will own You will take significant ownership of important Script Assist customers.
For new clients, you will help take them from initial discovery through implementation and go-live.
For live clients, you will remain involved as someone who deeply understands:
Their organisation
Their workflows
Their configuration
Their users and roles
Their operational challenges
Their outstanding issues
Their evolving requirements
How they could use Script Assist better
You should become the person who can say:
“I understand how this customer operates, how their system is configured, what they are trying to achieve and what needs to happen next.”
⚙️ Workflow discovery & configuration This is one of the most important parts of the role.
You should have personally worked with healthcare clients to understand how their clinical or operational workflows should be configured within an EHR, EMR or HIS.
Your experience may include:
Workflow discovery
Requirements gathering
Workflow mapping
System configuration
Forms and templates
Modules
User roles
Permissions
System settings
Clinical workflows
Scheduling workflows
Patient workflows
Order workflows
Pharmacy workflows
Rules and validation
Work queues
Data migration
Integration requirements
Configuration testing
You do not need to personally configure every setting yourself.
But you must understand the software deeply enough to know what needs configuring and why .

️ Implementation ownership You may own or coordinate:
Discovery
Requirements




Implementation planning
System setup
Configuration
Data migration
Integrations
Customer dependencies
Testing
UAT
Training
Go-live readiness
Go-live
Hypercare
Post-go-live optimisation
You should be comfortable managing several moving parts while keeping the client confident and the internal team transparent about what needs to happen.

Direct client ownership You will work directly with UK clinics, pharmacies and healthcare operators.
You will:
Lead regular client meetings
Run workflow-discovery conversations
Understand customer requirements
Ask detailed questions
Explain system behaviour
Manage expectations
Challenge unclear requirements
Push back professionally
Keep actions moving
Coordinate internal teams
Give clear progress updates
Manage difficult situations
Help customers improve how they use the platform
Excellent spoken and written English is essential.
You need to be credible enough to sit directly with senior UK healthcare stakeholders without requiring someone else to manage the relationship around you.

Ownership after go-live This role does not end when implementation finishes.
We are particularly interested in candidates who have worked in:
Post Implementation Project Management
Customer optimisation
EHR adoption
Strategic client delivery
Post-go-live support
Workflow optimisation
Ongoing EHR account ownership
Once a customer is live, you will continue helping to understand:
Adoption issues
Workflow problems
Configuration issues
Training gaps
Operational friction
Product requests
Recurring support issues
New requirements
Opportunities to improve the client's use of Script Assist
This continuing ownership is a major part of the role.

Understand the problem before escalating it When a customer says:
“The system isn't working.” you should be able to help determine whether the real issue is:
Configuration
Workflow
Permissions
Data
User behaviour
Training
Integration
Software defect
Genuine product gap
We do not want someone who simply forwards every client request to Product or Engineering.
You should understand the product and customer well enough to diagnose the problem first .

Product & Engineering collaboration You will work closely with:
Product
Engineering
QA
Implementation
Customer Support
Pharmacy
Senior leadership
You may:
Translate client problems into clear internal requirements
Explain clinical and operational workflows
Help define expected behaviour
Review proposed solutions
Support user stories and acceptance criteria
Participate in UAT
Validate fixes
Coordinate releases
Prioritise competing requests
Follow issues through to resolution
You will sit at the intersection of:
Customer → workflow → configuration → product → technology
EHR / EMR / HIS experience is essential We want candidates who have built their careers around enterprise healthcare software.
Relevant environments may include:
eClinicalWorks / eCW
Oracle Health / Cerner
Epic
NextGen Healthcare
Altera / Allscripts / Veradigm




InterSystems / TrakCare
MEDITECH
Dedalus
athenahealth
Other substantial EHR / EMR / HIS vendors
Experience with complex clinic, hospital or healthcare-management platforms may also be relevant.
Generic SaaS implementation experience is not enough.
You need genuine EHR / EMR / HIS depth.

Relevant previous titles We are particularly interested in people currently or previously working as:
EHR Implementation Project Manager
EMR Implementation Project Manager
HIS Implementation Project Manager
Implementation Project Manager
Senior Implementation Project Manager
Implementation Manager
Post Implementation Project Manager
Senior Post Implementation Project Manager
EHR Project Manager
Clinical Project Manager
Product Manager – EHR
Product Owner – EHR
Strategic Account Manager within an EHR vendor
Technical Project Manager – Healthcare
Integration Project Manager – EHR
Your exact title is less important than the work you have actually done.

The level we are looking for We are typically looking for someone with around 3–8 years of relevant EHR / healthcare-software experience .
You do not need to be a senior enterprise account director.
A highly capable person with four or five years of deep EHR implementation experience can be much more interesting than someone with ten years of generic technology project management.
We care about:
EHR product depth
Workflow understanding
Client ownership
Implementation experience
Problem solving
Communication
Ownership
rather than seniority for its own sake.

✅ What we are looking for You should have:
Deep experience with EHR / EMR / HIS software
Experience owning external healthcare-client implementations
Strong clinical or operational workflow understanding
Experience with configurable healthcare software
Experience with requirements and workflow discovery
Experience with system configuration or configuration design
Experience with UAT, training, go-live and hypercare
Experience managing clients directly
Experience coordinating Product and technical teams
Strong troubleshooting ability
Excellent spoken and written English
Confidence leading UK client calls
Excellent organisation and follow-through
Ability to challenge customers professionally
A hands-on operating style
Comfort working UK business hours

⭐ Particularly valuable experience We would especially value:
eClinicalWorks implementation
eClinicalWorks Post Implementation Project Management
Oracle Health / Cerner implementation
Epic implementation
NextGen Healthcare
Altera / Allscripts
TrakCare
MEDITECH
EHR configuration
Clinical workflow configuration
Workflow optimisation
Strategic EHR account ownership
Healthcare implementation
Post-go-live optimisation
Product ownership
Integration projects
UAT
Training
Hypercare

This role is probably not right for you if your experience is mainly Generic project management
Generic SaaS implementation
Management consulting
Business analysis without implementation ownership
Medical coding
Revenue cycle management
Healthcare analytics
Internal IT projects
Infrastructure implementation
Software engineering without client ownership
Customer success without deep EHR knowledge
Sales or commercial account management
The core requirement is:
Deep EHR implementation experience + workflow/configuration understanding + direct client ownership.

📌 EHR Implementation Project Manager – EHR / EMR / HIS (Meerut)
🏢 Script Assist
📍 Meerut