Animaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a rapid-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, Unilever etc.
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This job might be for you if you hav
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- 2-4 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quota
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- Strong experience in Upselling & Renewal
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- Strong experience in the Europe Markets
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- Experience in developing frameworks and playbooks to retain customers and improved customer success
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- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients‘ needs and wants
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- Experience delivering client-focused solutions to customer needs
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- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
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Your typical day might include the following
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- Meet monthly and quarterly Up-Sell & Renewal opportunity generation consistent with sales targets
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- Meet customer retention goals with minimum 90% retention rate
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- Develop a growth strategy focused both on financial gain and customer satisfaction
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- Building credible and long-lasting relationships with existing clients for recurring business
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- Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn
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- Increase footprint in the existing customer base to offset any unavoidable churn
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- Ensure 100% customer satisfaction and maximize