· This role requires the candidate to work USA East Coast hours .
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About omniXM
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omniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry .
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We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it.
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Our solutions are deployed globally across 50+ Fortune 500 companies , and we’re just getting started
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If you enjoy daily challenges, consider yourself a self-starter , and thrive in a quick-growing, low-ego start-up environment , this role could be perfect for you.
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Who We’re Looking For
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A Customer Success Manager who:
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· Thrives in a fast-paced, highly challenging, and rewarding environment
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· Is passionate about helping customers improve their experience
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· Excels in client-facing roles
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· Enjoys coaching customers toward success
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· Has strong business ethics and a service-oriented mindset
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· Embodies startup culture with an “all hands-on deck” attitude
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Your Typical Day Will Include
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· On-boarding new customers
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· Driving customer satisfaction through product adoption and usage
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· Demonstrating the value of omniXM through exceptional customer support
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· Building and strengthening customer relationships
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· Identifying upsell opportunities
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· Managing and responding to calls and emails
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· Following up on customer communications
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· Resolving and documenting customer issues across billing, product support, and account satisfaction
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· Handling technical and non-technical inquiries with urgency
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· Managing and supporting a set of named accounts
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What You Need
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· 2+ years of sales or business management experience
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· BA/BS degree or equivalent practical experience
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· Experience handling a high volume of customer requests/emails
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· Strong communication and presenta
📌 Customer Success Manager (Pune)
🏢 omniXM
📍 Pune
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