Roles & Responsibilities:

Maintenance and Upkeep of Common Areas
Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational prospects.
Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels
Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection
Security and safety of all residents and associates

Relationship Management
Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
Ensure customer understanding and feedback loop
Demonstrates urgency in response and handling of customer problems and complaints




Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.

Internal Coordination
Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
Review financial reports and statements to determine how Operations is performing against budgets
Strives to improve service performance.
Communicates a explicit and consistent message regarding operational goals to produce desired results on a continuous basis
Financial Management – capable of operating within the constraints of the CAM budget and providing timely reporting o

📌 Community Experience And Facilities Lead Mumbai
🏢 Lodha
📍 Mumbai