Role Title: CX Transformation Manager (Senior Manager Level) Location: Chennai / Bengaluru / Hyderabad (Hybrid)
Domain: CX & BPO Transformation | AI & Digital Transformation

Are you a CX/BPO innovator who can take a transformation concept from a blank whiteboard to a live deployment
At Straive, we are looking for a CX Transformation Manager to serve as the ultimate Solution Owner . You will spot friction points in contact center and BPO operations, design the functional logic, pitch the vision, and lead a dedicated POD Team to build it.

Architect end-to-end business and workflow logic (FSDDs, process flows, AI/automation touchpoints) for contact center delivery.
Direct POD Leadership: Manage a dedicated 6-8-member AI POD (AI/ML Engineers, Developers, BAs) to turn your functional designs into working PoCs and deployments.
Business Case & ROI: Build financial models, calculate cost savings,



and design implementation roadmaps for each transformation initiative.
Pitching & Stakeholder Engagement: Present transformation proposals directly to internal Operations Account Managers and external enterprise clients.
8–10 Years Experience in CX/BPO Transformation, Contact Center Consulting, or Pre-Sales Solution Design.
~ Deep understanding of contact center metrics (AHT, CSAT, FCR, SLAs) and core platforms (CRMs, CCaaS, AI/RPA tools).
~ Experience directly managing cross-functional technical/analytical teams (6–10 members).
~ Commercial Acumen: Solid capability in modeling ROI, cost-benefit analyses, and client-facing value narratives.

High-impact role sitting at the intersection of AI innovation and global operations.

📌 Business and Transformation Manager (Chennai)
🏢 Straive
📍 Chennai