We are looking for an experienced Regional Manager – First Mile B2C to lead and manage First Mile B2C operations across the assigned region.
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The role will be responsible for ensuring timely and successful pickups, operational productivity, manpower and capacity planning, partner management, cost optimization and adherence to service levels across the region.
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The candidate should have robust experience in B2C logistics, e-commerce, courier/express logistics or last-mile/first-mile operations, with proven experience managing multi-location operations and large frontline teams.
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Key Responsibilities
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Regional First Mile Operations
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Own end-to-end First Mile B2C operations across the assigned region.
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Ensure timely pickup of shipments from customers/sellers as per defined SLAs.
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Drive pickup success rate, pickup TAT and overall service performance.
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Monitor daily shipment volumes and ensure adequate operational capacity.
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Identify operational bottlenecks and implement corrective actions.
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Ensure adherence to standard operating processes across all locations.
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Capacity & Manpower Planning
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Plan manpower and operational capacity based on daily and projected shipment volumes.
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Ensure optimum utilization of pickup executives, delivery partners and other frontline resources.
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Monitor productivity and identify gaps across locations.
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Plan additional capacity for peak periods, promotional events and volume spikes.
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Ensure timely deployment of resources in recent and high-growth locations.
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Productivity & Performance Management
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Drive productivity improvement across the region.
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Monitor key metrics such as:
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Pickup Success %
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Pickup TAT
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Shipments per Rider/Resource
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Attendance & Availability
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Resource Utilization
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Failed Pickup %
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Reattempt %
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Cost per Ship