About Anoud Technologies

Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.

The Role

Anoud is hiring an Operations Delivery Manager to own end-to-end delivery for our Chennai offshore team – spanning service delivery, platform support, and production operations. This person will be the operational backbone connecting onshore business priorities with offshore execution, driving governance, quality, resourcing, and performance across multiple project streams.

Key Responsibilities

1. Overall Service Delivery Management
- Own end-to-end service delivery across platform support, application support, and production operations
- Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations
- Establish transparent ownership, accountability, and governance across support and engineering teams
- Monitor service performance, identify operational risks, and initiate corrective actions
- Drive operational maturity through standardization, automation,



process improvement, and service optimization
- Ensure business-critical applications and platforms have appropriate support coverage, operational procedures, and escalation mechanisms
- Maintain a strong focus on service availability, reliability, performance, security, and customer experience
- Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives

2. Platform Support Management
- Lead the delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services
- Ensure effective monitoring of platform health, availability, performance, and capacity
- Coordinate platform teams during service degradation, outages, and performance issues
- Review platform incidents and identify recurring infrastructure or capacity-related problems
- Drive platform resilien

📌 Delivery Operations Lead (Chennai)
🏢 Anoud Technologies
📍 Chennai