About the Role

We are seeking a highly organized, customer-centric, and strategic Pavilion Manager to lead the operations, governance, and end-to-end client engagement experience for the HCLTech Chennai Pavilion. This role will be responsible for delivering world-class executive briefing experiences, ensuring operational excellence, driving stakeholder alignment, and showcasing HCLTech's capabilities through immersive, outcome-oriented client journeys.

The ideal candidate will combine solid program management, client engagement, storytelling, operations, and cross-functional stakeholder management skills to create memorable client experiences that support business growth and strategic relationships.

Key Responsibilities

Pavilion Operations & Governance
- Own the day-to-day operations of the Chennai Pavilion and ensure it remains client-ready at all times.
- Establish and manage governance frameworks, operating rhythms, SOPs, readiness processes, checklists, and escalation mechanisms.
- Maintain operational excellence across briefing areas, demo pods, collaboration zones,



digital displays, and visitor-facing environments.
- Ensure compliance with HCLTech security, facilities, branding, visitor management, and client confidentiality standards.
- Partner with Facilities, Security, IT, AV, and support teams to ensure seamless pavilion operations.
- Maintain a comprehensive readiness calendar covering demos, content, branding, housekeeping, technology, and visitor logistics.

Booking, Calendar & Utilization Management
- Manage pavilion bookings, engagement schedules, and visit pipelines through designated intranet platforms.
- Coordinate briefing sessions, walkthroughs, demo allocations, and SME participation.
- Prioritize pavilion utilization across strategic client visits, executive engagements, industry delegations, and leadership interactions.
- Publish weekly and monthly utilization plans and engagement calendars.
- Resolve scheduling conflicts and manage resou

📌 Operations and Experience Manager (Chennai)
🏢 HCLTech
📍 Chennai