Job DescriptionCandidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.
NRequired Skills & Experience
N
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Lead a delivery cluster comprising multiple accounts, programs, and strategic clients. N
Own end-to-end deliveryresponsibility including: N
Delivery Excellence N
Customer Satisfaction N
Revenue Managementn
Profitability Management N
Resource Optimization N
Risk Managementn
Experience managing: N
Large-scale Digital Transformation Programs N
Salesforce Programs N
Cloud Transformation Initiatives N
Enterprise Application Delivery N
Managed Services Engagements N
Robust expertise in: N
Portfolio Management N
Program Governancen
Delivery Management N
PMO Governancen
Executive Reporting N
Demonstrated experiencein: N
Multi-million-dollar portfolios N
Global Delivery Models N
Offshore-Onsite Delivery Management N
Multi-vendor settings N
Strong understanding of:
N
Agile Deliveryn
Waterfall Delivery N
Hybrid Delivery Models N
Product-Based Delivery Models N
Experience in managing delivery KPIs: N
Revenuen
Margin N
Utilizationn
CSAT N
Employee Satisfaction N
Delivery Qualityn
Responsible for forecast planning, capacity planning, resource planning, and succession planning. N
Expertise in: N
Escalation Management N
Risk Managementn
Issue Resolution N
Stakeholder Communication N
Robust knowledge of: N
Salesforce Ecosystem N
Cloud Technologiesn
AI & Automation N
Digital Transformation Programs N
Experience driving operational excellence and continuous improvement initiatives. N
Strong leadership and people management capabilities. N
nKey Responsibilities*
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Lead and manage aportfolio of strategic accounts and delivery programs. N
Own customer delivery commitments