Job DescriptionLead Project Manager – CCaaS Transformation / Genesys Migration
NWe are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.
NKey Responsibilities
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Lead end-to-end CCaaS Transformation and Genesys migration projects. N
Manage project planning, timelines, resources, dependencies, risks and issues. N
Drive cutover, migration, implementation and hypercare activities. N
Coordinate with multiple cross-functional and geographically distributed teams. N
Manage stakeholders, governance, reporting and senior management communication. N
Ensure successful delivery within agreed scope, timelines and quality. N
Drive transformation initiatives within a structured programme/project setting. N

nMust-Have Skills
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4–5+ years of experience as a Project Manager / Project Lead.



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Strong Transformation Project Management experience. N
Hands-on CCaaS migration experience. N
Mandatory Genesys Migration experience. N
Experience in resource planning, risk mitigation, cutover and hypercare. N
Experience working in large global/enterprise organizations. N
Solid stakeholder and cross-functional team management skills. N
Valuable understanding of the Contact Centre domain. N

nGood to Have
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Genesys Cloud experience. N
Chatbot / Voicebot exposure. N
NLU, LLM / GenAI knowledge. N
Experience with RM Chat/ WhatsApp. N
Customer Interaction (C&I;) domain experience. N

nLocation: Mumbai/Pune/Hyderabad/Bangalore/Delhi
NExperience: 4–5+ Years
NRole: Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager Karnataka
🏢 Terra Technology Circle Consulting Private
📍 Karnataka